Privacy Policy

1. Introduction

Applix LLC ("we," "us," or "our") operates the website ny.applixservice.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our services.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Site.

2. Information We Collect

2.1 Information You Provide

When you use our booking form or contact us, we may collect:

• Full name
• Phone number
• Email address
• Service address or ZIP code
• Appliance type and repair details
• Preferred appointment date and time
• Any additional comments you provide

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or search terms
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Schedule and provide appliance repair services
• Communicate with you about your service request
• Send appointment confirmations and reminders
• Improve our website and services
• Analyze website traffic and usage patterns
• Run advertising campaigns (Google Ads) to reach potential customers
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party tools that help us operate our business (e.g., Google Analytics, Google Ads, appointment scheduling systems)
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Your Privacy Rights

5.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information
• Not be discriminated against for exercising your privacy rights
• Correct inaccurate personal information
• Limit the use of sensitive personal information

We do not sell your personal information as defined by the CCPA. However, certain analytics and advertising activities may constitute "sharing" under the CPRA. You can opt out by declining cookies when visiting our Site or by contacting us directly.

5.2 Texas Residents (TDPSA)

If you are a Texas resident, you have the right to:

• Confirm whether we are processing your personal data
• Access your personal data
• Correct inaccuracies in your personal data
• Delete your personal data
• Obtain a portable copy of your personal data
• Opt out of targeted advertising, sale of personal data, or profiling

5.3 Other State Residents

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy laws may have similar rights. We honor all valid privacy requests regardless of your state of residence.

5.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: office@applixservice.com
• Phone: (848) 388-0695
• Mail: 19A Olympia Blvd, Staten Island, NY 10305

We will respond to your request within 45 days as required by applicable law. We may ask you to verify your identity before processing your request.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience and analyze site traffic. We use the following types of cookies:

Analytics and advertising storage is denied until you accept cookies via our cookie consent banner. We may load Google Tag Manager in Consent Mode with storage denied so basic, cookieless measurement can work. If you decline, non-essential tracking cookies remain off.

You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking cookies may affect your experience on our Site.

6.1 Global Privacy Control (GPC)

We respect the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information, as required by the CCPA/CPRA.

6.2 Do Not Track

Our Site responds to Do Not Track (DNT) browser signals by not loading analytics or advertising cookies when DNT is enabled.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, in compliance with the New York SHIELD Act. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking information is typically retained for up to 3 years after the service is completed.

9. Children's Privacy

Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: